Refund policy

Returns & Refunds

Most Apparel Alchemists products are made to order especially for you and are fulfilled by our production partner, Printful.

Please check product descriptions, sizing information and colour selections carefully before placing your order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted or you receive the wrong item, please contact us within 30 days of delivery.

Email sales@apparelalchemists.com and include:

• Your order number

• A brief description of the problem

• Clear photographs showing the item and the issue

Once the problem has been reviewed, we will arrange an appropriate replacement or refund.

For verified manufacturing defects, damage or printing errors, you will usually not need to return the item. We will let you know if a return is required.

Change of Mind, Size or Colour

As most of our products are produced individually to order, Printful does not provide us with refunds or exchanges for buyer's remorse, incorrect sizing or an incorrect colour selection.

However, this does not affect your statutory consumer rights.

Where applicable under UK consumer law, customers purchasing online may have the right to cancel an order within 14 days of receiving it and then have a further 14 days to return the goods.

Certain personalised, customised or otherwise legally exempt products may not qualify for change-of-mind cancellation rights.

If you wish to cancel or return an eligible order, please contact sales@apparelalchemists.com before sending anything back so we can provide the correct instructions.

Please do not send returns directly to the address shown on the parcel without contacting us first.

Refunds

Once an approved return or product issue has been reviewed, we will let you know whether your refund has been accepted.

Approved refunds will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

Where required by law, eligible standard delivery charges will also be refunded.

Your Consumer Rights

Nothing in this policy limits or excludes any rights you have under applicable consumer law, including your rights where goods are faulty, damaged, not as described or otherwise not of satisfactory quality.