Shipping policy

Shipping Policy

Processing Times

All products are made to order. Orders are typically processed within 2–7 business days before shipping. During holidays or periods of high demand, processing times may be longer.

Shipping Addresses

Customers are responsible for providing complete and accurate shipping information. We do not provide address validation services, and incorrect or incomplete addresses may result in delays, additional fees, returned shipments, or lost packages.

Address Requirements

Shipping addresses must be entered using English characters only.

Address Line 1 is limited to 35 characters.

Address Line 2 is limited to 30 characters.

International shipments require a valid phone number to ensure smooth delivery.

PO Box Deliveries

PO Box deliveries are recommended only for customers within the United States.

Customers using a PO Box are responsible for ensuring that their ordered items fit within the dimensions of their box. Items exceeding the maximum PO Box size cannot be delivered.

Please note:

  • Express shipping is not available for PO Box addresses.

  • Orders placed with Express Delivery and a PO Box address will be shipped using standard delivery.

  • Deliveries to PO Boxes may experience delays or delivery issues.

  • We cannot provide compensation when tracking confirms successful delivery or when incorrect address information has been supplied.

Germany Shipping Requirements

Home Delivery

Customers shipping to Germany must provide:

  • Full first and last name matching the apartment or building listing.

  • Street address and house number.

  • Apartment number (if applicable).

  • Postal code and country.

Incomplete recipient information may result in the package being returned without additional delivery attempts.

Business deliveries must include the business name, clearly displayed at the delivery location.

PO Boxes are not supported for deliveries to or within Germany.

DHL Packstation and Parcel Lockers

Deliveries to Packstation, Paketfiliale, or Paketshop locations are available only within Germany.

Customers must:

  • Have an activated Deutsche Post/DHL account.

  • Include both the Packstation number and postal number in Address Line 1.

  • Ensure all information is entered correctly to prevent returned shipments.

Brazil Shipments

Customers in Brazil must provide:

  • CPF (Cadastro de Pessoas Físicas) number.

  • Phone number.

Failure to provide this information may delay delivery or customs clearance.

Mexico Shipments

Customers in Mexico must provide:

  • Full name.

  • Tax ID, RFC, CURP, passport number, SSN, or equivalent identification.

  • Email address.

  • Phone number.

Missing information may result in customs delays, shipment returns, or destruction by customs authorities.

Chile Shipments

Customers in Chile must provide:

  • RUN or RUT tax number.

  • Phone number.

Orders lacking this information may be delayed.

South Korea Shipments

Customers in South Korea must provide a Personal Customs Clearance Code (PCCC). Failure to provide the required customs information may delay delivery.

Venezuela Shipments

Customers in Venezuela must provide:

  • RIF (Registro de Identificación Fiscal) number.

  • Full delivery address.

  • Phone number.

  • Email address.

Incomplete information may prevent customs clearance and delivery.

Delivery Times

Shipping times vary depending on destination, carrier availability, customs processing, and seasonal demand. Estimated shipping times are provided at checkout but are not guaranteed.

Delays

Once an order has been shipped, delays caused by carriers, customs authorities, weather conditions, holidays, or other circumstances beyond our control are not the responsibility of our store.

Lost or Returned Packages

Packages returned due to incorrect or incomplete addresses may require additional shipping charges before being reshipped.

Customers are responsible for ensuring that all shipping information is accurate at the time of purchase.

Questions

If you have questions regarding shipping or need assistance with an order, please contact us at: enquiries@apparelalchemists.com