Shipping policy

Shipping Policy

Last updated: 22 August 2026

At Apparel Alchemists, most of our products are made to order especially for you.

We use Printful as our print-on-demand production and fulfilment partner. Printful produces, packs and ships our products on our behalf from its global network of fulfilment centres and partner facilities.

Although Printful fulfils and ships many of our orders, your purchase is made from Apparel Alchemists. If you have a question or problem with an order, please contact us directly rather than Printful.

Fulfilment Times

Because our products are made to order, they need to be produced before they can be shipped.

Most Printful products are typically fulfilled within 2–5 business days.

Fulfilment times may occasionally be longer during busy periods, holidays, product shortages or other circumstances affecting production.

Fulfilment time is separate from shipping time.

Your estimated delivery time is therefore:

Fulfilment time + shipping time = estimated delivery time

Where Your Order Is Fulfilled

Printful operates fulfilment centres and works with production partners in several countries.

Where your product is produced depends on factors including:

  • The product ordered

  • Product availability

  • Your delivery destination

  • Available fulfilment facilities

  • Production capacity

Where possible, Printful may route orders to a fulfilment location closer to the customer.

However, we cannot guarantee that an order will be produced in a particular country or fulfilment centre.

Some products may also be fulfilled internationally even where a local Printful facility exists.

Split Shipments

Products from the same order may occasionally be produced at different fulfilment locations.

This means your order may arrive in more than one parcel and on different days.

If this happens, separate tracking information may be provided for each shipment.

There is no need to be concerned if one part of your order arrives before another.

Delivery Estimates

Estimated delivery dates may be displayed during checkout or provided after your order has been placed.

These estimates take account of production and expected shipping times.

Delivery times can vary depending on:

  • Your location

  • Fulfilment location

  • Shipping method

  • Carrier availability

  • Customs processing

  • Weather

  • Public holidays

  • Seasonal demand

  • Events outside our reasonable control

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

Nothing in this policy affects any delivery rights you have under applicable consumer law.

Shipping Costs

Shipping costs are calculated according to factors including:

  • The products ordered

  • Number of products

  • Delivery destination

  • Fulfilment location

  • Available shipping method

Your applicable shipping charge will be shown at checkout before payment is completed.

Delivery Addresses

Please check your delivery address carefully before submitting your order.

You are responsible for providing complete and accurate delivery information, including where applicable:

  • Full recipient name

  • Street address

  • House or building number

  • Apartment or unit number

  • Town or city

  • County, state or region

  • Postcode or ZIP code

  • Country

  • Telephone number where required

Incorrect or incomplete delivery information may result in delays or the parcel being returned to the fulfilment facility.

If you realise that you have entered an incorrect address, contact us at enquiries@apparelalchemists.com as soon as possible.

Depending on the stage of fulfilment, we may be able to update the delivery address.

Once an order has been shipped, however, we cannot guarantee that an address can be changed.

Incorrect Addresses

If a parcel cannot be delivered because the address supplied when the order was placed was incorrect or incomplete, it may be returned to Printful.

If you would like the order sent again, additional shipping charges may apply.

We will contact you where possible to arrange redelivery.

This does not apply where an address or delivery error was caused by Apparel Alchemists, Printful or the shipping carrier.

Unclaimed Orders

If a parcel is not collected or accepted and is returned to Printful as unclaimed, additional shipping costs may apply if you ask us to send it again.

Please monitor your tracking information and any attempted-delivery or collection notifications from the carrier.

Returned Printful orders cannot be stored indefinitely, so please contact us promptly if you believe your parcel is being returned to sender.

PO Box Addresses

Printful can ship some orders to PO Box addresses, but PO Box delivery is not available for every product or carrier.

Some larger products cannot fit into PO Boxes, and certain commercial shipping carriers do not deliver to them.

For the most reliable delivery, we therefore recommend using a physical street address whenever possible.

If you choose to provide a PO Box address, please ensure that your order and selected shipping service can be delivered there.

International Shipping

We ship internationally to destinations currently supported by Printful and our available shipping carriers.

Printful ships to most countries, although certain destinations or regions may occasionally be unavailable because of legal restrictions, sanctions, carrier limitations or other circumstances.

Available shipping destinations may therefore change.

If we are unable to fulfil or ship your order to the address provided, we will contact you and arrange an appropriate refund where necessary.

Customs, VAT, Duties & Import Charges

Orders fulfilled in a different country from the delivery destination may cross international borders.

Depending on the destination, order value, fulfilment location and applicable local laws, an international shipment may be subject to:

  • VAT or other sales taxes

  • Customs duties

  • Import taxes

  • Customs clearance charges

  • Carrier handling fees

Some taxes may be collected during checkout where applicable.

In other circumstances, the recipient may be asked to pay import charges before the parcel can be delivered.

Customs rules and charges are determined by the relevant government authorities and are outside the direct control of Apparel Alchemists and Printful.

Customs Information

Some countries require additional information from the recipient before a parcel can clear customs.

Depending on your country, this may include information such as:

  • A telephone number

  • Tax identification number

  • Personal customs number

  • National identification details

  • Other information required by local customs authorities

Please provide accurate information when requested.

Failure to provide information required by customs authorities may result in delays, returns or an inability to deliver the shipment.

Order Tracking

Tracking is available for most Printful shipments.

Once your order has been dispatched and tracking is available, you will normally receive shipping confirmation containing your tracking details.

Please allow some time after dispatch for the tracking information to become active.

Tracking information is supplied by the shipping carrier and may not update immediately.

For international shipments, your parcel may pass between several carriers.

The company that initially transports your order may therefore be different from the local carrier that completes the final delivery.

Delayed Orders

If your estimated delivery date has passed, please check your tracking information first.

Carrier tracking may occasionally pause temporarily while a parcel:

  • Moves between facilities

  • Passes through customs

  • Transfers to a local delivery carrier

  • Waits for its next tracking scan

If your order remains significantly overdue or there have been no meaningful tracking updates, please contact us at:

enquiries@apparelalchemists.com

Please include your order number.

We will investigate the shipment with Printful and the relevant carrier.

Lost Shipments

If your order appears to have been lost in transit, please contact us as soon as possible.

Where possible, problems involving lost shipments should be reported to us within 30 days of the estimated delivery date so that we can submit the appropriate claim to Printful.

If Printful confirms that a qualifying shipment has been lost in transit, a replacement or refund may be available.

This 30-day reporting request helps us process a claim with Printful and does not remove any statutory consumer rights you may have.

Tracking Shows Delivered but the Parcel Is Missing

If tracking shows that your parcel has been delivered but you cannot locate it, please first:

  • Check around the delivery property

  • Check with other members of your household

  • Check with neighbours or building reception where appropriate

  • Review any delivery photograph or carrier information

  • Contact the final-mile delivery carrier if necessary

Then contact us if you still cannot locate the parcel.

Printful does not automatically provide a free replacement or refund where carrier tracking confirms successful delivery.

However, Apparel Alchemists will review the circumstances of your order and any applicable consumer rights before determining the appropriate next steps.

Returned-to-Sender Orders

A parcel may be returned to Printful because of circumstances including:

  • An incorrect address

  • An incomplete address

  • The parcel not being claimed

  • A failed delivery

  • Customs requirements not being completed

If a parcel is returned, please contact us promptly.

Where the return resulted from incorrect information provided by the customer or the parcel was left unclaimed, additional shipping charges may apply before it can be sent again.

Where the return resulted from an error by Apparel Alchemists, Printful or the carrier, we will handle the matter appropriately and will not charge you for redelivery where you are legally entitled to it.

Damaged, Defective or Incorrect Orders

If your parcel arrives damaged, defective, misprinted or contains an incorrect item, please contact us as soon as possible.

Please email:

sales@apparelalchemists.com

Include:

  • Your order number

  • A description of the problem

  • Clear photographs showing the item and issue

We will review the problem and, where appropriate, submit a claim to Printful.

Please see our Refund Policy for full information about damaged, defective or incorrect products.

Questions About Shipping

For general shipping questions or help with an existing delivery, please contact:

Apparel Alchemists
Email: enquiries@apparelalchemists.com

Please include your order number when contacting us about an existing order.

Please contact Apparel Alchemists rather than Printful regarding orders placed through our website.

Nothing in this Shipping Policy limits or excludes your statutory consumer rights.